Microfinance Bhutan Private limited is pleased to invite application for the following positions:

1. Teller

Terms of Reference

Reporting to Credit & Banking Officer/Branch Manager

1. Job Purpose:
The Teller is responsible for handling customer transactions and providing a high level of customer
service in accordance with bank policies and regulatory requirements. The role ensures accurate
processing of deposits, withdrawals, and other financial transactions while maintaining
confidentiality and security.

2. Key Responsibilities:
a. Customer Service:
• Greet customers professionally and assist with their banking needs.
• Respond to customer inquiries and provide information about banking products and services.
• Address customer concerns and direct them to the appropriate department when
necessary.
• Maintain a friendly, courteous, and approachable demeanor at all times.

b. Transaction Processing:
• Accurately process cash and non-cash transactions including deposits, withdrawals, fund transfers, and cheque encashments.

• Verify customer identities and ensure the accuracy of transaction details.
• Ensure compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations during transactions.
• Handle foreign currency exchange transactions as required.

c. Cash Handling:
• Handle cash accurately and responsibly, maintaining correct cash balances throughout the shift.
• Prepare and balance daily cash deposits, ensuring compliance with bank procedures.
• Detect counterfeit or fraudulent notes and report suspicious activities to supervisors.
• Maintain the security and confidentiality of cash and other financial assets.

d. Documentation and Reporting:
• Maintain accurate transaction records and ensure that all necessary forms are completed correctly.
• Generate and maintain transaction receipts for customers.
• Prepare daily reports of transactions for reconciliation and auditing purposes.
• Assist in the preparation of cash balances and reports for management review.

e. ATM and Other Banking Services:
• Monitor and replenish ATM machines, ensuring that they are functioning and wellstocked.
• Assist customers with the use of automated banking services, including ATMs and online banking inquiries.

f. Compliance and Security:
• Adhere to all banking policies, procedures, and compliance regulations, including security protocols for handling cash and confidential information.
• Ensure the security of the bank’s premises and report any suspicious activity immediately.
• Comply with internal and external audit requirements and assist auditors during audits.

Any important task assigned by Competent Authority

3. Qualifications

1. Minimum of class XII commerce pass
2. Class XII- 55% (English + 3 best subjects)

Documents Required:

• MBPL employment application form. (Available in our website- Downloads)
• Resume
• Copies of relevant academic and any other training certificates
• Copy of valid Bhutanese Citizenship Identity Card
• Work experience certificate wherever applicable
• Valid medical fitness certificate of six months validity
• Security Clearance Certificate
• Royal Audit Clearnce Certificate wherever applicable
• Any other document and testimonials, as may be applicable to the post

Candidates fulfilling above criteria are requested to submit their relevant documents latest by March 25, 2026 in one pdf file not exceeding 10 MB to recruits@mbpl.bt.

Note: An application that is not accompanied by any of the mandatory documents as specified
above, whether in part or whole and not clearly scanned, shall be rejected without citing any
reason thereof.

Vacancy Details

Qualification : Class XII
Employment Type : Regular
Job Sector : Accounting, banking and financing
Last Submission Date : Mar 25, 2026 17:00

Microfinance Bhutan Private Limited is pleased to announce the vacancy for a teller.

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