Company: Hotel Norpheling                                                Email- cringy.yangzom@gmail.com 

Designation: Operating Manager

Job Description: 1. Financial Management • Financial planning and cost control in all the departments. You need to have strategies to do and implement. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate. • Maximizing room yield and hotel revenue through innovative sales practices and yield management programs. • Prepare a monthly financial report for the owners and general manager. • Ensure that all the records (purchased, received, issued) are maintained in register book. 2. Manage and Monitor Expenses. • Since hotel managers often manage employees, it's important to have strong leadership skills in managing and hiring, and firing staff. You must ensure all aspects of hotel settings for guest to run smoothly and successfully. • Conduct hotel budgeting and financial planning; Plan and organize hotel activities to drive sales. • Monitor expenses through daily received and issue. • Monitor sales through BOT, KOT and mini bar (HK) • Manage and monitor hotel expenses. Track inventory in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. • Overseeing and managing all departments and working closely with department heads daily. • Organize activities and assign responsibilities to employees to ensure productivity. • Hold regular briefings and meetings with all heads of departments. • Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. • Ensure all decisions are made in the best interest of the hotels and management. • Coordination with HOD’s for the execution of all activities and functions. 3. Promote and market the business. • Promoting the business with rooms, events, banquet, lunch and dinner. • Promote hotel with agencies, vendors, locals. • Build network with clients for the purpose of marketing through online like reviews. • Maintain strong relationships with visitors • Retain customers like locals. • Promote the business through online (Facebook, instagram, Trip advisor by keeping relationship with clients) • Responsible for safeguarding the quality of operations both (internal & external audits). • 4. Handling guest complaints. • In order not have complaints as soon as guest arrives, schedule staff responsibility for each department, and get all information’s regarding guest. • Address problems and troubleshoot accordingly. • Resolve issues regarding hotel services, amenities and policies if required. • Communicate with customers when appropriate. Address their complaints and find solutions to problems. • Be accountable for the responsibilities of department heads and take accountability. 5. Evaluate staff performance. • Monitor employee performance and conduct regular evaluations to help improve customer’s service. • Oversee all the departments including kitchen staff and chef. • Supervise work at all levels and set clear objectives. • Make sure that they adhere to the rules and regulations of the hotel. • Allocate the responsibilities to achieve the most efficient operations. • Prepare and manage schedules and shifts. • Recruit, train and supervise. 6. Maintaining financial records. • Bill drop, collecting payments if necessary and maintaining records of budgets, funds and expenses. • Monitor sales and profits • Records of monthly income and expenditures. • Keeping daily payment and sales vouchers entered in system. General Task: 1. Dealing with maintenance issues (rooms, plumbing, electrical and others in kitchen) 2. Inspecting facilities and enforce strict compliance with regard to health and safety standards for both guest and staff. 3. Inspecting stores, kitchen, rooms, surrounding and departments for cleaning routines. 4. Keeping clean and maintaining the environment (gardens & outdoor) regularly. 5. Tracking inventory with their and your register in order to keep everything in control as and when needed. 6. Do not issue whatever the requisitions are submitted, check the inventory from BOT & KOT along with check-ins and reservations. 7. Maintain day to day expenses and income 8. Make sure that everything is maintained and available. 9. Check waters time to time. 10. Brief all the departments before events and check-in. 11. Maintain staff attendance sheet.

Year of Experience: 0-2 years

Last date of Application: 05-Jan-2025

Vacancy Type: YELP