The Management of Bhutan Postal Corporation Limited is pleased to announce the following vacancies for immediate recruitment:

Application Process:

Interested Bhutanese candidates who have the required eligibility criteria may apply in hard copy to Administration and HR Division, Bhutan Postal Corporation Limited, Thimphu with duly filled Bhutan Post Application Form along with following documents on or before August 21, 2026, before 17:00PM. For further information on eligibility criteria, required documents and other important details of the positions please see below or call 02-322281 (Ext 2006 or 2027) during office hours. 

Eligibility Criteria:

1. Candidate must:
a. Be a Bhutanese citizen.
b. Have attained at least 18 years of age.
c. Meet qualification, experience and other requirements as specified in the position profile of the position. 

Required Documents:

1. Curriculum vitae/Resume
2. Academic Mark sheets (if applicable):
a. For Degree post: Degree, Class XII & Class X mark sheet
b. Class XII post: Class XII; Class X mark sheet
c. Class X post: Class X mark sheet
d. Class VIII post: Class VIII marksheet
3. Copy of Citizenship ID card
4. Security Clearance (online approved – should bring a copy)
5. Medical Certificate (not older than 6 months)
6. Audit Clearance Certificate, if employed.
7. Recommendation letters (if any) 

Important Notes:

● Incomplete applications will not be accepted.
● Candidates who have submitted complete documents will be shortlisted based on academic marks.
● Applicants must look out for the announcement of the shortlisted name list in the Bhutan Post Website for final selection interview venue, time and date. Bhutan Post will not be responsible if any candidates do not appear for the interview on the announced dates.
● Candidates shall be required to produce No Objection Certificate if currently employed at the time of appointment (if selected).
● All candidates are required to bring relevant documents in ORIGINAL for verification at the time of the selection interview.
● Any candidate who is shortlisted but is unable to produce relevant and valid documents or does not meet any one of the eligibility criteria will be disqualified from the interview
● Please give valid contact numbers & email ID in the application.
● Applicants must bring their own copy of documents required. Bhutan post will not provide copying facilities
● The entry grade, pay, allowances and benefits will be as per the SSR 2024
● Please submit one application per post. Submitting multiple applications for different posts will result in rejection of the application. 

● Bhutan Post reserves the right to either increase/decrease the number of intakes or may not take any, depending on the qualifications/experience/capabilities of the interested candidates, and their performance in the interview. Bhutan Post also reserves the right to select the next candidate (Standby) based on the merit ranking should a selected candidate withdraw. In case the requirement arises within the calendar year in the same position and grade, Bhutan Post shall recruit from the merit standby list.

TERMS OF REFERENCE (TOR)

1. Assistant Manager – Finance and Accounts Division

A. Purpose

The purpose of the position of Assistant Manager, Finance and Accounts Division is to assist the
Head of Finance in the effective management of financial and accounting functions, including
financial reporting, budgeting, reconciliation, remittance operations, regulatory reporting,
statutory audit coordination, and compliance with applicable financial policies and requirements.

The position shall also provide operational support in the management of remittance-related
financial activities and ensure timely and accurate submission of required reports to the relevant
regulatory authorities.

B. Key Roles and Responsibilities
1. Be the Assistant Head of the Finance Division.
2. Officiate Finance Head when he/she is on Leave or on Tour.
3. Help head Finance in the closing of Monthly, Quarterly, and final accounts.
4. Shall assist in compiling the annual Budget for presentation in the Budget Meeting.

5. Maintain balance confirmation and reconciliation of Imprest annually (Western Union
and Moneygram).
6. Verify the commission booked for Remittance in the system.
7. Verify loss/gain on USD exchange, decimal gain of Remittance.
8. Submit Remittance Compliance report to RMA (Including BOP) and RBP monthly.
9. Correspond with Remittance counterpart and RMA.
10. Resolve the customer complaint related to Remittance.
11. Maintain Bank Guarantee (RMA-Western Union).
12. Assist to manage Statutory Audit.
13. Submit Balance of Payment (BOP) to RMA quarterly.

2. Assistant Manager ((Postal Operation Division)

A. Purpose

The purpose of the position of Assistant Manager, Postal Operations Division – FedEx, Airlines
and Customer Service is to oversee and coordinate international courier operations, airline and
cargo arrangements, customs clearance, and customer service functions. The position shall
ensure efficient and reliable service delivery, compliance with applicable operational and
regulatory requirements, effective management of customer concerns, and sustainable growth in
international postal and courier revenue. 

B. Key Roles and Responsibilities

1. FedEx Operations

i. Oversee and coordinate FedEx import and export operations to ensure timely and efficient processing of shipments.
ii. Ensure compliance with applicable FedEx operational standards, procedures, and service requirements.
iii. Monitor shipment performance, including processing timelines, delivery performance, exceptions, and service quality.
iv. Coordinate with FedEx regional offices and relevant stakeholders on operational, service, and shipment-related matters.
v. Identify opportunities to improve FedEx operations, service quality, customer experience, and revenue

vi. Support initiatives aimed at expanding the FedEx business and increasing revenue.

2. Airline and Cargo Coordination

i. Coordinate with airlines, cargo agents, and other relevant service providers to facilitate the movement of international mail and cargo.
ii. Ensure timely availability and allocation of air cargo space based on operational
requirements.
iii. Monitor airline schedules and identify potential disruptions that may affect mail and cargo movements.
iv. Develop and maintain appropriate contingency routing plans to minimize service
disruptions.
v. Coordinate and resolve transportation-related delays, disruptions, offloading, and other operational issues.
vi. Maintain effective working relationships with airlines and cargo service providers to ensure reliable transportation arrangements. 

3. Customs and Regulatory Compliance

i. Coordinate with Customs authorities and relevant agencies on the clearance of international mail, parcels, and cargo.
ii. Monitor the efficiency and timeliness of customs clearance processes.
iii. Ensure compliance with applicable customs laws, regulations, procedures, and documentation requirements.
iv. Coordinate the resolution of customs-related issues, delays, queries, and shipment holds.
v. Maintain appropriate records and documentation relating to customs clearance and regulatory compliance.

4. Customer Service and Customer Care

i. Supervise and coordinate customer service operations relating to postal, courier, and international services. 

ii. Monitor the timely handling and resolution of customer complaints, inquiries, and service requests.
iii. Ensure that established customer service standards and service-level requirements are consistently maintained.
iv. Identify areas for improvement in customer service delivery and implement appropriate measures to enhance customer satisfaction.
v. Monitor and analyze GCSS/iCare performance and ensure timely follow-up on customer cases.
vi. Coordinate with relevant operational units to resolve customer complaints and service issues effectively.

5. Revenue Development and Business Growth

i. Monitor FedEx revenue performance and identify factors affecting revenue growth.
ii. Identify potential business opportunities and areas for expansion of international courier and postal services.
iii. Support the development and retention of corporate customers and key business accounts.
iv. Coordinate with relevant divisions to explore new business opportunities and
strengthen existing customer relationships.
v. Recommend service improvements, operational enhancements, and business initiatives aimed at increasing revenue and competitiveness. 

6. Performance Monitoring and Reporting

The Assistant Manager shall prepare, maintain, and submit periodic performance reports, including:
i. FedEx Performance Report – covering shipment volumes, service performance, operational issues, and revenue.
ii. Airline Performance Report – covering cargo space utilization, flight schedules, disruptions, delays, and related performance indicators.
iii. Customer Service Report – covering customer complaints, resolution status, service performance, GCSS/iCare performance, and customer satisfaction. 

iv. Revenue Analysis Report – covering revenue trends, performance against targets,
business growth, and opportunities for revenue enhancement.

C. General Responsibilities

i. Ensure effective coordination among FedEx, airlines, customs authorities, cargo agents, customer service units, and other relevant stakeholders.
ii. Monitor operational risks and take timely corrective measures to minimize service disruptions.
iii. Maintain accurate records and documentation relating to international courier, airline, customs, customer service, and revenue activities.
iv. Ensure compliance with applicable organizational policies, procedures, service standards, and regulatory requirements.
v. Undertake any other postal operations, courier, customer service, or related tasks and assignments as may be entrusted by Management from time to time.

Vacancy Details

Salary : Nu. 20,230
Slots : 2
Qualification : Bachelor's degree
Employment Type : Regular
Job Sector : Business, Consulting and Management
Last Submission Date : Aug 21, 2026 17:00

Bhutan Postal Corporation Limited is pleased to announce the vacancy for an assistant manager.

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