iMerit creates software-delivered AI data solutions for clients. We work on clients data to prepare it for training their AI models, through a combination of software, domain knowledge, solutions consulting and human data work.

We specialize in providing high-quality multi-sensor and multimodal perception data, model validation, model testing across computer vision, natural language processing and content services that powers machine learning and artificial intelligence applications for AI innovators and Fortune 500 companies.

Our capabilities span data preparation and annotation, verification and validation, prompt creation and supervised fine-tuning for Generative AI. For more details, visit www.iMerit.net.

We are proud to have some 150 Bhutanese talents currently contributing to our efforts in the AI and ML sectors. Their expertise and innovation are integral to our ongoing success in advancing these cutting-edge technologies.

Job Title: System Support Executive.

Location: Bhutan (Thimphu Tech Park Limited)

Job Summary:
We have an exciting opportunity for a results-driven and detail-oriented IT professional to join our
team. The role involves carrying out the daily IT operations in the organization and supporting the needs during the time of urgency.

Major Tasks, Responsibilities, and Key Accountabilities

• Hands-on experience with Mac, Linux and Windows OS environments.
• Knowledge on configuration of Operating Systems Laptops / Desktops.
• Troubleshooting all types of Hardware, software & Network LAN related issues where in  providing good support for internal users of the Organization.
• Knowledge of MS Outlook, MS Office, G-suite, Antivirus Management, Printer Configuration, L1 Network Support.
• Windows maintenance, dual booting, upgrade & update the windows.
• Troubleshooting of Skype, outlook issues pst, ost hardware laptops and desktop order spares replacement, O/S,Data copy, software & drivers installation
• Basic Networking, Map drive, Data sharing. TCP/IP Configuration, Internet Maintenance.
• Monitoring ticketing portal in the core responsibility of all shift engineers and not a single ticket should get violated,
• Basic Knowledge in Active directory. (User creation and modification).
• Workaround if incident cannot be resolved
• Discusses issues with users and translates issues to determine appropriate technical solutions
• Demonstrates consistency and reliability.
• Excellent interpersonal and communications skills.
• Excellent time management, decision making and organizational skills.

Preferred Qualifications & Experience.

• 1-2 years of experience in IT Infrastructure.
• Diploma in IT (hardware and networking).
• IT related training and experience certificates
• A+ and N+ certifications will be a plus.
• Demonstrated effective verbal, written, and organizational skills.
• Strong troubleshooting and analytical skills.

Send your CV to subhanka.chakraborty@imerit.net 

Vacancy Details

Slots : 1
Qualification : Diploma
Job Sector : IT and Technology

iMerit is pleased to announce the vacancy for system support executive.

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