ICT Associate

World Wildlife Fund (WWF) is Bhutan’s oldest conservation partner. The partnership began in 1977 through capacity development of local conservation staff. The support gradually evolved into a full country program with several collaborative conservation projects.

Recognizing the need to conserve Bhutan’s natural capital and immense biological diversity, WWF-Bhutan supports the Royal Government with various environmental conservation programs targeting immediate and longer-term conservation issues. The programs include research and study, education and awareness, promotion of sustainable livelihoods, and protection of terrestrial and freshwater ecosystems. Addressing human-wildlife conflict, illegal wildlife trade, and mitigation and adaptation to climate change are of paramount importance to WWF-Bhutan’s conservation works in the country. 

By working closely with the communities and the Royal Government on various educational, participatory and innovative initiatives, WWF-Bhutan strives to ensure a progressive convergence of nature, culture and economic vibrancy to build a future where people live in harmony with nature. 

Our vision

A sustainable and just Bhutan for nature and people

Our Mission

1. Sustain a healthy and resilient natural ecosystem with a viable wildlife population of ecological and cultural significance.
2. Inspire environmental stewardship to promote inclusive conservation and development.
3. Catalyze and support nature-based economy contributing to human well-being and resilient economic growth.

1. MAIN FUNCTION

Under the supervision of the Operations Director, the ICT Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure.

The ICT Associate works in close collaboration with the Program and Operations teams and also in collaboration with HQ expertise to resolve complex ICT-related issues.

1. KEY RESPONSIBILITIES:

Plan, develop and implementation of ICT strategies and introduction/implementation of new technologies, focusing on the achievement of the following results:

• In coordination with the Operations Director and IT experts at WWF US, support and coordinate the development of ICT strategies to improve business efficiency and effectiveness.
• Ensure implementation of ICT annual plan and Standard Operating Procedures in ICT services.
• Plan, design, develop and launch effective information systems in consultation with IT experts from WWFUS as required.

Ensures effective functioning of the hardware and software packages, focusing on the achievement of the following results:

• Effective functioning (installation, operation and maintenance) of all hardware equipment and acquisition of hardware supplies.
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.

Ensures efficient networks administration, focusing on achievement of the following results:

• Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment.
• Protecting data, software, and hardware by coordinating, planning, and implementing network security measures such as the filters/firewalls on the interface facing the internal/external network of the organization.
• Provide Cyber Security Risk Assessment/ System Security Audits.
• Troubleshooting and monitoring of network problems. Ensure that the laptop/desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks.
• Respond to user needs and questions regarding network access.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.

Provides web management services, focusing on achievement of the following results:

• Support to the maintenance and trouble-shooting the websites and Intranet.
• Keep website current, determine sources and compile information for updates and inputs.
• Support designing creative, cost-effective solutions for websites, publications, charts, newsletters, etc.

Provides administrative and technical support, focusing on achievement of the following results:

• Provision of advice on and assistance in procurement of new ICT equipment for the office.
• provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
• Maintenance of an up-to-date inventory of the software and hardware.
• Maintenance of a library of ICT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement.
• Provision of ICT support to key events, sch as workshop, seminar, meetings etc.

Ensures facilitation of knowledge building and knowledge sharing, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Participation in the organization of training on ICT issues.
• Synthesis of lessons learned and best practices in ICT.
• Sound contributions to knowledge networks and communities of practice.
• Any task assigned by the supervisor.

     2.  WORKING RELATIONSHIPS:

Internal  : The ICT Associate will have to work closely with WWF staff on a daily basis.

External : Maintain close interaction with all staff and relevant colleagues of the WWF network, and with entities associated with WWF-Bhutan’s work within and outside the Government, including conservation partners.

Qualification: Minimum Bachelor’s Degree in Computer Science/IT or in a relevant field.

Experience: At least 2 years of relevant work experience.

Skills and Abilities:

• Fluency in English and Dzongkha (written and spoken)
• Should be able to work independently with minimum supervision and guidance from supervisors.
• Exceptional interpersonal and relationship-building competencies coupled with strong written and verbal communication skills.
• Proven experience managing teams.
• Ability to work effectively and under pressure on a variety of simultaneous complex initiatives and issues.
• Committed to building and strengthening a culture of inclusion within and across teams.
• Self-management and Emotional Intelligence: Stay composed and positive even in difficult moments, handle tense situations with diplomacy and tact, and have a consistent behavior towards others.
• Conflict Management: Surface conflicts and address them proactively acknowledging different feelings and views and directing energy towards a mutually acceptable solution.
• This position requires attention to detail, the ability to keep accurate financial records and the ability to effectively priorities and work accurately under time constraints.
• Committed to building and strengthening a culture of inclusion within and across teams.
• Identifies and aligns with WWF’s core values: Courage, Integrity, Respect, and Collaboration:
  • Demonstrates courage by speaking up even when it is difficult, or unpopular.
  • Builds trust with colleagues by acting with integrity, owning mistakes, and holding oneself accountable.
  • Welcomes other points of view and ideas, recognizing and embracing different and contrary perspectives with kindness, curiosity, and encouragement.
  • Makes conscious efforts to promote cooperative practices, behaviors, and ways of working across many groups and individuals.

1. All your information will be kept confidential according to EEO guidelines.

2. The duration of the Employment Contract and Renewal is either based on:

      - The Project duration/company requirement or  

      - Based on individual performance.

3. Application Submission Deadline: April 19, 2025.